I AM A CHW Spotlight: Lucy Peña

Community Health Workers (CHWs) play a vital role in bridging gaps and connecting individuals with the resources they need. One of these dedicated professionals is Lucy Peña, who serves as a Family Advocate with the ACERT (Adverse Childhood Experience Response Team) Program at Amoskeag Health. Lucy’s commitment to supporting families and children in crisis has made a lasting impact in her community, and she was recently elected as the Southern Vice Chair of the NH CHW Coalition.

A Calling to Help Others

Lucy’s journey to becoming a CHW began at a young age, as she always felt a deep calling to help people. This passion led her to study psychology in the Dominican Republic, believing it was the best way to connect with others and offer support. When she arrived in the United States eight years ago, she faced challenges due to limited English proficiency—something she continues to work on every day. Despite these obstacles, her journey has been one of growth and perseverance, and she now takes great pride in her role as a CHW.

A Day in the Life

As part of the ACERT Program, Lucy works alongside the YWCA, Amoskeag Health, and the local police department to assist children and families who have experienced trauma. Her day typically involves reviewing police reports that mention children and reaching out to offer families access to a variety of supportive programs. These programs range from Equine Therapy and Athletics to Child and Adolescent Services, Woodworking, Mentorship, and Early Support Services. By collaborating with 10 to 15 partner organizations, Lucy and her team ensure that families receive the resources and care they need.

The Rewards of Advocacy

For Lucy, the most rewarding part of her work is seeing families engage in the programs and take steps toward healing. “We may not be able to fix everything at once, but gradually, we can make a difference in people’s lives,” she shares. Whether it’s through a follow-up call or witnessing firsthand how families benefit from the programs, every small victory is a step toward positive change.

A Memorable Impact

Working with families in crisis means encountering individuals at their most vulnerable moments. Lucy finds fulfillment in providing support to children who have experienced abuse, neglect, or bullying, as well as assisting mothers who are victims of domestic violence. One measure of success in her work is when a family’s name no longer appears in police reports—an indication that the interventions and support services have helped improve their situation.

Advice for Future CHWs

Lucy encourages anyone considering a career as a CHW to follow their passion. “If you have a passion for working with and helping the community, this is the best way to make a difference,” she says. Her own journey is a testament to the power of perseverance, empathy, and dedication.

With her election as the Southern Vice Chair of the NH CHW Coalition, Lucy is poised to continue advocating for CHWs and the communities they serve. Her work is a reminder of the invaluable role that CHWs play in fostering healthier, more resilient communities. Thank you, Lucy, for your dedication and leadership!

Are you inspired by Lucy’s story? Learn more about becoming a CHW or supporting CHW initiatives in New Hampshire at https://nhchw.org/become-a-chw/

If you are a CHW and wish to be highlighted in our I AM A CHW campaign, please share your story here. Or email Dhaniele Duffy at dduffy@nchcnh.org